Cars24 partners with OpenAI to deploy AI Agents, cutting operational time by 80%
Indian used-car marketplace Cars24 has announced a strategic partnership with OpenAI to integrate AI Agents across its operations, from customer service to internal workflows, reporting significant efficiency gains.
Used-car giant Cars24 has officially partnered with OpenAI to deploy AI Agents and intelligent customer experience systems throughout its business. The company emphasizes that this is a full-scale operational rollout rather than a pilot program.
CEO Vikram Chopra noted that the complexity of the automotive business requires a leap in intelligence rather than incremental improvements. The impact has been substantial: AI voice and chat agents now handle over 1 million minutes of customer interaction per month, successfully recovering 12% of lost leads.
In customer support, Cars24 reported a 50% improvement in service efficiency, with core processes seeing an 80% reduction in completion time. AI agents also manage 20% of outbound customer contact. Additionally, users can now search for vehicles via the Cars24 app on the ChatGPT Store.
Internal adoption is equally robust, with 85% of active employees using ChatGPT Enterprise for tasks such as case summarization, data analysis, and code development. This strategic shift coincides with a 18% year-over-year growth in net revenue, as the company prepares for an IPO within the next 6-12 months, highlighting AI investment as a key driver for long-term growth.
Cars24 serves as a prime example of a non-tech company successfully embedding AI into core business functions to achieve measurable results, offering a scalable blueprint for other industries.