Feedly clarifies week-long slowdown caused by database bug, not AI shift
Feedly web app users faced near-unusable service throughout the past week, and executives have now confirmed the real cause.
TechCrunch reports that popular news and RSS feed platform Feedly has addressed a slowdown in its web application that left some users nearly unable to use the service over the past week, confirming that the issue was not caused by a structural shift to AI systems as some users had suspected.
Edwin Khodabakchian, CEO of Feedly, revealed that the root cause was a database bug—specifically a database index misconfiguration—which created processing bottlenecks, particularly with the "mark as read" function for user accounts with large numbers of folders.
In addition to the web app issues, some users also complained about mobile app performance and customer support, adding to user frustration over the past week. However, Feedly has now resolved the issue by releasing a patch to improve the system.
This incident highlights how users often attribute platform outages to new technology updates like AI, making it crucial for providers to transparently communicate and resolve technical issues to maintain global and local user trust.